To all credit union employees:

Please help us improve your Sioux Falls FCU service by answering the following questions. For the purpose of this survey, your identity and responses will remain anonymous. Thank you for taking the time to fill out the survey. Your opinions are very important to us.

1. How do you feel about the quality of service we give our members?


 convenience of office hours and days open for business

 very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

  telephone service

 very satisfied
somewhat satisfied
dissatisfied

– can be improved by:


 teller counter service (includes drive-thru window)

very satisfied
somewhat satisfied
dissatisfied

  – can be improved by:

 checking accounts

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 ATM Service

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 e*Branch online banking

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 e*Bill payment

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 e*Statements

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 unsecured lending service

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 auto lending service

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

 mortgage and home equity loan service

very satisfied
somewhat satisfied
dissatisfied

– can be improved by:

2. Sioux Falls FCU's mission is to:  Better people's lives by providing relevant financial services, building trusted relationships, serving our community and providing a rewarding atmosphere for our employees.
From your experience, how well do you feel the credit union performs in achieving that mission?

significantly better than other financial institutions
somewhat better than other financial institutions
about the same as other financial institutions
not as well as other financial institutions

3. Sioux Falls FCU is evaluating our members' desire to use Mobile Banking (account access via a mobile device such as a cell phone). If this service is offered, how likely are you to use it?

very likely to use
somewhat likely to use
unlikely to use

4. What would you tell others about the benefits of doing business with Sioux Falls FCU?

5. In what other ways can Sioux Falls FCU make improvements to better serve member needs?

6. At what branch of Sioux Falls FCU do you currently work?

Main Office (700 E. 14th Street)
Meadows Branch (2517 S. Louise Avenue)
South Cliff Branch (3405 S. Cliff Avenue)