1a. How do you rate the overall service you receive from CDC Federal Credit Union?
1b. Will you use CDC FCU again for your financial service needs?
1c. Would you recommend CDC FCU to others for their financial service needs?
2. Which CDC FCU branch do you most often use to conduct business in person?
3. How do you prefer to conduct most of your transactions with CDC FCU?
4. Which one of the following financial institutions is your main source for financial services?
(name of bank or other credit union)
5. Which one of the following best describes your definition of financial services convenience?
6. How convenient is it to do business with CDC FCU?
Please comment on CDC FCU convenience.
7. Check all of these CDC FCU products and services you or someone in your household use. (choose all that apply)
8. CDC FCU is evaluating our members' desire to use Mobile Banking (account access via a mobile device such as a cell phone). If this service is offered, how likely are you to use it?
9. What additional services would you use if offered by CDC FCU?
10. Which of these services do you use at a financial institution other than CDC FCU? (choose all that apply)
11. Will you consider a CDC FCU loan for your next automobile and/or home purchase?
(explain)
12. Please indicate your level of agreement with each of the following statements about CDC FCU and our employees.
Protects my privacy (both personal and financial)
Clearly explains interest rates, service charges and fees
Helps me simplify my financial situation
Has the expertise needed to handle my financial needs
Acts in my best interest (puts my needs first)
Goes the extra mile to resolve my problems quickly
Shows appreciation for my business
Offers prompt service
Employees are genuinely willing to assist me
Employees are friendly and professional
Employees call me by name
Employees offer helpful suggestions
13. In what ways can CDC FCU improve service to better meet your needs?
14a. On a scale of 0-10, how likely are you to recommend CDC FCU to a friend, family member or co-worker? (10 being most positive, 0 being most negative)
(please make a selection) Ten Nine Eight Seven Six Five Four Three Two One Zero
14b. If you are reluctant to recommend CDC FCU to a friend, family member or co-worker, which of the following best describes why?
15. What would you tell others about the benefits of doing business with CDC FCU?
16. Which of the following categories includes your age?
17. Which category most closely describes your 2009 total annual household income from all sources?
(please make a selection) Under $10,000 $10,000-14,999 $15,000-24,999 $25,000-34,999 $35,000-49,999 $50,000-74,999 $75,000-99,999 $100,000-124,999 $125,000-149,999 $150,000-199,999 $200,000 or More
18. What is your employment status?
19. If employed or self-employed, which of these employment categories best describes your occupation?
(please make a selection) Biology Healthcare Environmental Security Technical Administrative Other
other (please identify occupation)
20. How long have you been a member of CDC FCU?
21a. What is your home zip code?
21b. What is the zip code where you work?