Please help Alcoa Tenn Federal Credit Union (ATFCU) continue to exceed expectations and improve
products and services by answering the following questions. For the purpose of this survey, your identify
and responses will remain anonymous. Thank you in advance for taking the time to fill out the survey.
Your opinion is very important to us.



1a. How do you rate the ONLINE service of ATFCU?

excellent
good
fair
poor

 b. Will you continue to use ATFCU ONLINE for your financial service needs?

definitely will
probably will
don't know
probably not
definitely not

 c. Will you recommend ATFCU ONLINE to your family, friends and co-workers?

definitely will
probably will
don't know
probably not
definitely not


2. When a visit to ATFCU is necessary, at which office do you most often
conduct business?

Main Office: Downtown (124 N. Hall Rd)
Foothills Branch (425 Foothills Dr)
Fairview Branch (2511 US Hwy 411 South)
Tellico West Branch (Vonore)
Don't visit, but use Online Access
Shared Branch  (please identify credit union location) 


3. How do you prefer to conduct most of your transactions with ATFCU?

 


4a. Which of the following financial institutions is your main source for services?

Alcoa Tenn FCU
a bank
another credit union

     (name of bank or other credit union)

 b. Why did you make that choice?



5a. How easy is it to find information (such as rates) and to access services
(example: apply online for a loan) on the ATFCU website?

very easy
somewhat easy
not as easy as it could be
difficult

  b. Do you currently use social media such as Facebook, Twitter, etc.?

yes
no

  c. If Alcoa Tenn FCU becomes active on Facebook and/or Twitter,
(providing information and special offers), how likely would you be to use it?

very likely
somewhat likely
not likely

6a. Which of these ATFCU online services do you use?   (choose all that apply)

Online Access (Internet)
Online Bill Payment
Online Loan Application
Verified by VISA® for Debit Cards
Verified by VISA® for Credit Cards
VISA® Credit Card System
e-Statements
download transactions to Money Management System
view or print cleared checks
reorder checks

     (other)

 b. How often do you log into ATFCU's Online Access?

daily
several times a week
several times a month
occasionally
rarely

 c. How do you most often use Online Bill Payment?

set up scheduled bill payments for automatic execution
pay each bill electronically in advance of due date
only occasionally pay a bill electronically
don't use Online Bill Payment

 If you don't use Online Bill Payment, why not?


 d. You can also use Online Bill Payment to receive and view electronic bills
from public utilities, retailers and other companies.

Are you using this convenient option?

 yes
no

 If not, why not?



7. What would you tell others about the benefits of doing business ONLINE
with ATFCU?



8. What online services enhancements or new features would you like ATFCU
to make available in the future?



9. Your age group is?

ages 18-24
ages 25-34
ages 35-44
ages 45-54
ages 55-64
ages 65+

10. How long have you been a member of ATFCU?

less than one year
one-two years
three-five years
six-ten years
eleven-twenty years
more than twenty years

11a. What is your home zip code?   

    b. What is the zip code where you work?